No-reason return and exchange policies

The no-reason return and exchange service is a service provided to customers by third-party platforms such as Taobao, 1688, JD.com, etc. This means that within 7 days of signing the order, buyers have the right to return or exchange goods in accordance with the rules and other publicly available rules of the third-party platform. If special products are not supported. If there is no reason within 7 days, it must be determined according to the specific situation. After submitting the application. The DAVIO platform will negotiate with the seller about the exchange of goods and will monitor the entire process until the problem is resolved.

How to apply for a refund or exchange

Within 5 days from the moment the order arrives "at the warehouse" (calculated from the next full hour after the order arrives "at the warehouse", 120 hours is 5 days), you can contact the online customer support service on the DAVIO platform to submit a request for a return or exchange without any excuses, which cannot be accepted after this period has expired.

【Fees】

before packing

Fee for returns and exchanges without reason  = Shipping cost sent by the seller + shipping cost when returning to the seller + commission for the return and exchange service

after packing

Fee for returns and exchanges without reason  = Shipping cost sent by the seller + shipping cost when returning to the seller + commission for the return and exchange service + Packaging fee + Additional packaging fee (additional fee charged if the parcel is packed in a wooden frame)

Return and exchange service fee: ¥5/time.

【Common problem】

1. If the order does not support "no reason for return or exchange", what should I do if an after-sales dispute arises?

If there are quality issues with the product, DAVIO will contact the seller to verify the actual situation and notify the user in a timely manner after verifying the final processing plan. If the product has no quality issues and, according to the rules of third-party platforms, does not support return and exchange services, DAVIO will attempt to contact the seller and fight for the user's interests.

2. If I use the "Return without reason" service, who will pay for the delivery?

Before submitting a return or exchange request, the item must be brand new and not have been resold. If the item has no quality issues, the customer is responsible for the purchase and return shipping costs after initiating the request. If the item has quality issues, the seller will cover the return shipping costs after the customer initiates the request.

3. Will I be charged if I request a refund for goods that have not been shipped?

No, please don't worry!

There are two conditions that must be met before you will be charged for a return or exchange without cause:

Firstly, you are requesting a return due to quality issues unrelated to the product itself;

Secondly, the goods have arrived at the warehouse and you need to return or exchange them;

Therefore, we will not charge you for goods that have not been shipped.

4. warnings

(1) The amount of the refund or exchange shall be based on the actual price you paid for the goods.

(2) The possibility of successfully accepting a return or exchange depends on whether the seller agrees to the return or exchange of the goods.

(3) The cost of return shipping depends on the actual payment.