The premium insurance cost is 2–4% of the declared value.
You may insure any amount, even up to USD 1,000,000.
We take full responsibility for the safety of your goods.

Example A — Household Goods

• 10 boxes, total weight 500 kg

• Declared value: USD 10,000

• Value per kg: 10,000 ÷ 500 = USD 20/kg

• Insurance fee: 2% = USD 200

If 2 boxes (100 kg) are lost:
100 kg × USD 20 = USD 2,000 compensation

Without premium insurance:
100 kg × USD 5 = USD 500

Example B — Clothing & Footwear

• 4 boxes, total weight 100 kg

• Declared value: USD 12,000

• Value per kg = USD 120/kg

• Insurance fee: 4% = USD 480

Maximum compensation rate per kg = USD 100/kg

If one 25 kg box is lost:
25 kg × USD 100 = USD 2,500

Understanding Insurance Options

Basic insurance is free but provides limited compensation.
Value-added insurance costs extra but provides much higher protection and is recommended for:

• High-value goods

• Long-distance shipments

• Items where financial loss would be significant

Most customers do not purchase extra insurance unless shipping valuable goods.

Package Loss Insurance

Lost package coverage provides 100% reimbursement
(up to USD 100 per kg with premium insurance).

Loss may occur due to:

• Theft

• Customs confiscation

• Handling errors

• Missing packages during loading/unloading

What Is NOT Covered

We do not cover product damage (breakage).

Cargo transported via China → Kazakhstan (transit) → destination may be reloaded multiple times, and no carrier can fully control each handling step.

For fragile or high-value goods, you may request:

• Additional protective packaging

• Delivery in a dedicated container (safer but more expensive)

Breakage is rare (only 0.2% of shipments), typically caused by transit unloading in Kazakhstan.
Therefore, about 60% of customers do not buy extra insurance, relying on our standard packaging and liability coverage.